Power your business growth with Microsoft Dynamics CRM 4.0. This highly flexible
customer relationship management (CRM) system gives users the ability to create
a holistic view of each customer, from initial contact through post sales and service.
Microsoft Dynamics CRM business software also provides the Power of Choice to make
it easy for you to evolve your business unencumbered by technology limitations.
Because it is built using reliable industry-standard technology, Microsoft Dynamics
CRM easily adapts, grows, and scales right along with your business. Native Microsoft
Office OutlookŪ experience coupled with a solid analytics platform means that Microsoft
Dynamics CRM can help you attain rapid user adoption, adapt to market changes, deliver
products faster, and achieve a fast return on investment.
Microsoft Dynamics CRM 4.0 provides a host of new features, enhancements, and capabilities
that can empower your entire organization. The improvements in Microsoft Dynamics
CRM 4.0 enable your organization to:
Enhance Usability
Encourage user adoption and enable people to work more productively by providing
a CRM solution with a familiar, intuitive user interface. Microsoft Dynamics CRM
4.0 delivers CRM functionality and data as an extension of Microsoft Office Outlook
so users can work in an environment they already use and understand.
Sreamline Business Processes
Promote consistent, rapid execution of marketing, sales, and service processes with
an extensive platform and workflow tools. Microsoft Dynamics CRM 4.0 provides exceptional
access to design tools built for end users, power users, and administrators so they
can build custom solutions that streamline everyday processes and capture best practices.
Report with Ease
Turn CRM data into actionable insight with wizard-based tools that enable end users
to create sophisticated reports without the assistance of the IT department. Microsoft
Dynamics CRM 4.0 gives people rapid, relevant access to reporting and data so they
can make faster, better-informed decisions.
Manage Data Intelligently
Help people import data rapidly and consistently so they can start working right
away while preserving the integrity of your valuable customer information and reducing
the risk of errors. Microsoft Dynamics CRM 4.0 provides easy-to-use tools for accurate,
repeatable data imports, including detection and merge or deletion of duplicate
records.
Align Business and Technology
Choose how you implement and how you use your CRM system so that you can tailor
the solution to match your unique business. Microsoft Dynamics CRM 4.0 allows you
to choose on-demand, on-premise, and hybrid deployments with flexible licensing
options that preserve your ability to adapt as business requirements change.
Support Global Business Requirements
Compete on a global basis with enhanced support for multiple languages, currencies,
and time zones. Microsoft Dynamics CRM 4.0 enables your organization to work seamlessly
in multiple languages and currencies, whether at a single location or across the
globe.
Effectively Manage CRM
Provide administrators with real-time visibility into how the CRM system is functioning
and enable them to identify and resolve issues quickly. Diagnostic viewers and troubleshooting
tools in Microsoft Dynamics CRM 4.0 enable your IT staff to keep the system running
responsively every day and reduce losses caused by unscheduled downtime.
Improve Management Efficiency
Enable your IT team to deliver powerful CRM capabilities while keeping costs under
control. Centralized management, streamlined tools, and painless upgrades to Microsoft
Dynamics CRM 4.0 help improve efficiency so IT professionals can concentrate on
strategic business initiatives.
Deliver Availabilitailability, Performance, and Scalabilitcalability
Ensure that your CRM data is available when it's needed without interruption. Microsoft
Dynamics CRM 4.0 includes significant enhancements to availability, performance,
and scalability to help ensure that CRM data is available 24 hours a day and 7 days
a week, no matter the size of your organization.
Quickly Developelop, Innovateate, and Deploeploy
Customize and extend your CRM solution with sophisticated and flexible development
tools based on standard technologies. Microsoft Dynamics CRM 4.0 is built on the
.NET platform, allowing you to call upon a deep pool of existing developer talent
to help make your customization effort fast and cost-effective.
